Privacy Policy
Last updated: January 2026
At elaramotion ("we", "us", "our"), your privacy matters. This Privacy Policy explains what personal information we collect when you use our website and order our wellness products, why we collect it, how we store and protect it, and the rights you have. By using this website, you agree to the practices described below.
1. Who we are
elaramotion is a Canadian wellness brand offering gentle movement and balance kits. Our office is located at First Canadian Place, 100 King St W, Toronto, ON M5X 1A9, Canada. You can reach us at [email protected] or +1 (647) 218-4470 with any privacy questions.
2. What data we collect
We only collect the information we genuinely need to respond to you and process your order. This includes:
- Name — so we can address you personally during our call.
- Email address — to send order confirmations and helpful updates.
- Phone number — so our team can call you back to confirm your order.
- Message details — any information you voluntarily share through our forms.
- Technical data — basic, non-identifying information such as browser type and pages visited, collected through cookies.
3. How we use your data
We use the information you provide for clear and limited purposes:
- To contact you about your order or enquiry.
- To arrange delivery of your elaramotion kit.
- To respond to questions and provide friendly support.
- To send occasional updates and offers, where you have agreed to receive them.
- To improve our website and overall experience.
We never sell your personal data to third parties.
4. Legal basis for processing
We process your data based on your consent, the need to take steps at your request before fulfilling an order, and our legitimate interest in running a helpful, well-managed service. You may withdraw consent at any time.
5. How long we keep your data
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal and administrative obligations. When data is no longer needed, we securely delete or anonymise it.
6. How we store and protect your data
Your information is stored on secure systems with access limited to team members who need it to do their work. We apply reasonable technical and organisational measures to guard against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we continually review our safeguards.
7. Sharing your data
We may share limited information with trusted service providers who help us operate, such as delivery partners and communication tools. These partners act on our instructions and are required to keep your data confidential. We may also disclose information where required by law.
8. Cookies
Our website uses cookies to remember your preferences and understand how the site is used. You can manage your choices at any time through our cookie banner. For full details, please read our Cookie Policy.
9. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, simply email us at [email protected] and we will respond promptly.
10. Children's privacy
Our website and products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can remove it.
11. Third-party links
Our site may contain embedded content such as maps. These services have their own privacy practices, and we encourage you to review their policies. We are not responsible for the content or practices of external sites.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with an updated date.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: [email protected]
- Phone: +1 (647) 218-4470
- Address: First Canadian Place, 100 King St W, Toronto, ON M5X 1A9, Canada